44NL Year 0 Business assignment

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Your new strategy

You will have to take a lot of important decisions in this year 0: well before you start an operational year. This will lay the foundations for all of the other assignments and decisions. You will present your Management Team to Jill, Christina and your coaches and unfold your strategic plans.

Situation

You have just taken over the management of the hotel. You need to make decisions on how to run the hotel itself and how to manage your own Management Team. That is exactly what you will do in this assignment. This will form the basis for your team, in all the years to come. You are now tasked to focus on a new name, roles within your Team, a strategy and target groups. You need to visualize the new strategy as well, you must do so by creating a house-style and specifically a logo.

Goal

Set up a basic strategy for your hotel. It is important that you make all current and future decisions stick over the years. So, think your new plan well over. Especially, keep in mind the history of the hotel. You can be creative, but you cannot just skip all old customers and target groups. And, over the years you do have money to invest in an upgrade, but this also has a maximum.
Last tip: your hotel does have 100 rooms, and a maximum of 36,500 guest nights to sell. So a nice market-segment might be interesting for a limited number of rooms, though not big enough by itself to get a high enough occupancy rate over the years. Your image, looks, plans and proposition, that you can work on!
To show the new situation to your stakeholders, you need a new house style, represented by your logo and slogan, and a suitable Management Team picture.

Task, deliverable

See your Team File, tab Year 0, Define your hotel's strategy. Fill out the section as indicated.
See your Team document, tab Year 0. Fill out the section as indicated.
You will see some 'locked' symbols on the tabs of your Team File: don't worry. On the tabs year 0 and tab year 1-2-3-4 you can edit in the indicated cells. Do be careful in handling the file, it is a spreadsheet.
The tabs Dashboard and Results you can never edit.


With mouse-overs in the cell in column B (black triangles) you will find more information.

  • Fill out your given Team Number
  • Think of an appropriate name for your hotel: very important: explain why you chose such name. Make the link to your strategy. Check the internet to see what pops-up using this name e.g.
  • Give the full names of all the Management Team members and assign a role to each of them. If your team has less than five persons, some of you will have a double role. This doesn't affect your workload in the Game.
  • Provide a mobile phone number as the contact number of your team (preferably of the General Manager). We will use this for instructions on how and when to contact e.g.
  • Make a Management Team contract. You can either put it in your Team File or post it anywhere online and put a link here. Check if the link works!
  • Decide on the strategy of your hotel: explain in approx. 10 lines. Have clear and measurable goals. Look at the available historical data and operating reviews of the hotel, and ensure you come up with realistic ideas. Rather than ideas impossible to achieve. Use the right concepts (theories) from marketing.
  • Decide on the target groups or markets of your hotel: explain in approx. 10 lines. This should be in line with our strategy of course.
  • Think of an appropriate Team picture. Make the link to your strategy, so be sure the way you present your team matches the image and the chosen strategy of your hotel.
  • New hotel logo: this should reflect your strategy as well: does it tell what you are doing, your image? Is it recognizable? Explain why you chose this logo in a few lines. Be sure, again, to use marketing and communication concepts. And think of IP-Copyright: you can't just 'steal' things.
  • Make a link in explaining the new logo to a new house-style.
  • Think of a new slogan. Explain why you chose this slogan in a few lines. Be sure, again, to use marketing and communication concepts. The slogan should be usable without the logo (as well). Again, keep IP-Copyright in mind.
  • Create a Facebook (business) page, matching your strategy.
  • Create a second social media account, matching your strategy.

Assessed elements

  • Did you perform all the above outlined items?
  • Are your proposed ideas and decisions well-argued?
  • Are the right or suitable concepts and theories used?
  • Are all in line with the strategy?
  • Are the choices somehow realistic?

Handing in

You work in the cloud: no need to save (done automatically) or hand-in your Team File. Just be sure all in the section on your Team File tab Year 0 is ready, well before the deadline.

Additional information


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