29NL 6.1 Event handling
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Event handing
There seems to be a management issue. As in reality unexpected things will always occur: sometimes for the god, sometimes for the bad. As management you have to be prepared, but even ore important, you must act. All eye will be on the management team concerning steps to be taken.
Situation
An unexpected situations occurs. The management team has to response quickly and take measures.
Goal
Solving the situation which has occurred in ways, matching the corporate image of the hotel, keeping in mind all the stakeholders.
Task, deliverable
Put the total of the solutions and actions in your team document. Or put links to what you have done.
A management team has to be alert and react quickly on new situations.
Make a short inventory of the situation which occurs.
Then try to assess which stakeholders are involved: do not think too limited in this.
Do damage control via communication: think especially of the of the social media. How are you going to contact which group with which message?
Make a plan how to prevent the situation form happening again.
And try to assess the total of the damage in costs: loss of revenues, measures taken, the communication itself cost of preventing in the future etc.
There has to be a press conference, which is a separate assignment.
Assessed elements
- How quick and realistic was the response?
- Is it clear what the total of the plan is?
- Are all stakeholders been contacted?
- Are the costs somehow realistic?
Additional information
- Staff
- HACCP
- Safety tips for staff in hotels
- {http://www.kokkorisins.com/blog/common-risks-hospitality-businesses-recommended-insurance-coverage Common risks in Hospitality]
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