C Handling of a situation

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Assignments

Name of assignment

Handling of a situation. The situation which occurs is very, positive, but this brings challenges as well. What it exactly is, you will be informed on in time due.

Situation =

As in reality, unexpected things will always occur: sometimes for the good, sometimes for the bad. As management you have to be prepared, but even more important, you must act. All eyes will be on the management team concerning steps to be taken. There is no road map on what to do and how to act and the situations didn't happened before, related to the Emerald Forest.
The situation is urgent and demands for steps to be taken immediately. Jill Jandal, all the staff and all stakeholders are looking at you, the new management to take the lead in this situation. Your coach will inform you on what is happening right now, so don't look for any specific info right now.

Goal

A number of things:

  • Getting grip on the situation
  • Assessing how it affects the daily operations
  • Making sure everybody is rightly informed
  • Be sure none the customers and the guest benefit form the situation, or at least not be adversely affected by it

Not only the interest of the company have to be taken into account, but the interests of all stakeholders.

Task, deliverable

React quickly and then make a plan how to handle the situation from that point on.
Write an extensive document on this (3-4 pages). Elements that should be in:

  • Getting grip situation right now
  • Showing leadership
  • Who is responsible for which tasks
  • How to communicate to all stakeholders
  • Do not forget the social media
  • Assess the possibilities of the situation (revenue, benefits)
  • How to act in the future, when things which are alike would happen

All of this together should be a plan.

Assessed elements

  • How quick and realistic was the response?
  • Is it clear what the total of the plan is?
  • Are all stakeholders been contacted?
  • Are the costs somehow realistic?
  • Are all the sources accounted for?

Additional information


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