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== Negotiations ==
=== Name of assignment ==
This part puts you in a situation, many B2B people find themselves daily. You have to negotiate in order to fit into the given budget. You have a limited amount to spend in order to bring your Value Proposition to life.
Handling of a crisis situation. What the crisis exactly entail will be clear later on.


You will be negotiating with your Key Partner for the VP. Examples:
== Situation ==
* If your VP is all about refurbishing a large part of your hotel, you shall negotiate with the contractor;
As in reality, unexpected things will always occur: sometimes for the good, sometimes for the bad. As a management team you have to be prepared, but even more important, you must act. All eyes will be on the management team with regard to steps to be taken. In crisis situations, there is often no clear road map on what to do and how to act. <br>
* if your VP is about bringing a whole new service to life and need outside people for it, you shall negotiate with an outsourced service provider or a new employee/freelancer;
The situation is urgent and demands for steps to be taken immediately. [[Jill Jandal]], all staff and stakeholders are looking at the new management to solve the problem.  
* If your Key Activity for bringing your VP to life is to have a great marketing campaign or an advertisement campaign you will have to negotiate with the ad production team or the broadcaster;
* etc
The partner you will be negotiating with shall be announced during the Game.


== Goal ==
== Goal ==
Through negotiating your main goal is to keep your VP as close to planned as possible and stay within the budget.
You need to show your competencies related to a number of things:
* Solving the problem
* Making sure it never happens again
* Making sure everybody is rightly informed (and safe)
* Minimizing the 'damage' too all
Not only the interests of the hotel have to be taken into account, but the interests of all stakeholders.


== Task, deliverable ==
== Task, deliverable ==
The negotiation is made tougher by the time window. You only have 7 minutes to reach the deal. If the deal is not reached within the given time, the team loses some valuable points.
React quickly and make a plan on how to handle the situation.<br>
Further Instructions and Recommendations Find materials and resources on the basic structures and steps for negotiating. Use suitable literature or websites. Some hints for structure:
Write an extensive document about this (3-4 pages). Elements that should be included:
* How to solve the situation right now
* Who is responsible for which tasks
* How to communicate to all [[stakeholders]]
* Do not forget the social media
* Assess the damage of the situation (costs)
* Plan how to prevent this from ever happening again (costs?)


1. Goals
== Handing in ==
2. Summary of how you got “there” (to the negotiations)
You will present you handling of the crisis to our coaches.
3. Risks
4. Questions
5. Alternatives
6. Influencers


== Handing in ==
== Assessed elements ==
Upload your work anywhere in the cloud (Dropbox e.g.: do not e-mail).
* How quick and realistic was the response?
* File has to be converted to pdf and named with your team number. Eg A01 Creativity Assignment year 2
* Is it clear what the plan is?
* Copy the link (only the link, not the document or content) and put it in your Team File before the deadline. Tab Year1-2-3-4, E47: 'Extra information'. Furthermore, all other relevant information for your coach is welcome in this cell as well!
* Are all stakeholders been contacted?
* Copy the same link/file also to your TEAM CHANNEL in Teams.
* Are the costs somehow realistic?
* Be sure the file is '''freely accessible''' without logging in or anything, just the click on the link should open it!


== Additional information ==
== Additional information ==
* [[Stakeholders]]
* [[Staff]]
* [[Distribution]]
* [[HACCP]]  
* “Negotiating” by R. J. Lewicki
* [https://blog.sfceurope.com/10-fundamental-hotel-safety-tips-for-employees Safety tips for staff in hotels]
NB! This list is not an exhaustive list! Do find more materials!
* [http://www.kokkorisins.com/blog/common-risks-hospitality-businesses-recommended-insurance-coverage Common risks in hospitality]


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Revision as of 16:05, 5 January 2023

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= Name of assignment

Handling of a crisis situation. What the crisis exactly entail will be clear later on.

Situation

As in reality, unexpected things will always occur: sometimes for the good, sometimes for the bad. As a management team you have to be prepared, but even more important, you must act. All eyes will be on the management team with regard to steps to be taken. In crisis situations, there is often no clear road map on what to do and how to act.
The situation is urgent and demands for steps to be taken immediately. Jill Jandal, all staff and stakeholders are looking at the new management to solve the problem.

Goal

You need to show your competencies related to a number of things:

  • Solving the problem
  • Making sure it never happens again
  • Making sure everybody is rightly informed (and safe)
  • Minimizing the 'damage' too all

Not only the interests of the hotel have to be taken into account, but the interests of all stakeholders.

Task, deliverable

React quickly and make a plan on how to handle the situation.
Write an extensive document about this (3-4 pages). Elements that should be included:

  • How to solve the situation right now
  • Who is responsible for which tasks
  • How to communicate to all stakeholders
  • Do not forget the social media
  • Assess the damage of the situation (costs)
  • Plan how to prevent this from ever happening again (costs?)

Handing in

You will present you handling of the crisis to our coaches.

Assessed elements

  • How quick and realistic was the response?
  • Is it clear what the plan is?
  • Are all stakeholders been contacted?
  • Are the costs somehow realistic?

Additional information


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Emerald Forest Hotel offering an emerald hotel experience! | Run your own hotel in this management simulation.
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