29NL 6.1 Event handling: Difference between revisions

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{{29NL header general}}


== Event handing ==
== Event handing and pressconference==
There seems to be a management issue. As in reality unexpected things will always occur: sometimes for the god, sometimes for the bad. As management you have to be prepared, but even ore important, you must act. All eye will be on the management team concerning steps to be taken.
There seems to be a management issue. As in reality unexpected things will always occur: sometimes for the god, sometimes for the good, sometimes for the bad. As management you have to be prepared, but even more important, you must act. All eyes will be on the management team concerning steps to be taken.


== Situation ==
== Situation ==
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== Goal ==
== Goal ==
Solving the situation which has occurred in ways, matching the corporate image of the hotel, keeping in mind all the stakeholders.
Try to manage the situation, matching the corporate image of the hotel, keeping in mind the following stakeholders in particular:
* Hotel guests
* Employees
Keep in mind! This crisis is expected to last at least two to three months.  
 


== Task, deliverable ==
== Task, deliverable ==
Put the total of the solutions and actions in your team document. Or put links to what you have done. <br>
Put the total of the solutions and actions in your team document. <br>
A management team has to be alert and react quickly on new situations.
A management team has to be alert and react quickly on new situations. Take the following steps:
Make a short inventory of the situation which occurs. <br>
* Make an analysis of the crisis: What kind of problems will occur for the Hotel?
Then try to assess which stakeholders are involved: do not think too limited in this. <br>
* Then try to assess which stakeholders are involved: do not think too limited in this.  
Do damage control via communication: think especially of the of the social media. How are you going to contact which group with which message?<br>
* Do damage control by making a ‘crisis management plan’.  
Make a plan how to prevent the situation form happening again. <br>
* Try to assess the total of the damage in costs: loss of revenues, measures taken, setting the crisis management plan into action, etc,
And try to assess the total of the damage in costs: loss of revenues, measures taken, the communication itself cost of preventing in the future etc. <br>
* The last step in de ‘crisis management plan’ is holding a press conference. Do a real press conference, film it, upload it somewhere online (YouTube e.g.) and put the link to the video in your Team document. Be sure the video setting are public! The press conference has to last at least five minutes.  
There has to be a press conference, which is a separate assignment.
 


== Assessed elements ==
== Assessed elements ==
* How quick and realistic was the response? <br>
* Is the crisis analysis complete?
* Is it clear what the total of the plan is?
* Is the crisis management plan complete en useful?
* Are all stakeholders been contacted?
* Are the costs realistic?
* Are the costs somehow realistic?
* Is the press conference coherent with the crisis communication plan?
 


== Additional information ==
== Additional information ==

Revision as of 13:44, 16 April 2020

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Event handing and pressconference

There seems to be a management issue. As in reality unexpected things will always occur: sometimes for the god, sometimes for the good, sometimes for the bad. As management you have to be prepared, but even more important, you must act. All eyes will be on the management team concerning steps to be taken.

Situation

An unexpected situations occurs. The management team has to response quickly and take measures.

Goal

Try to manage the situation, matching the corporate image of the hotel, keeping in mind the following stakeholders in particular:

  • Hotel guests
  • Employees

Keep in mind! This crisis is expected to last at least two to three months.


Task, deliverable

Put the total of the solutions and actions in your team document.
A management team has to be alert and react quickly on new situations. Take the following steps:

  • Make an analysis of the crisis: What kind of problems will occur for the Hotel?
  • Then try to assess which stakeholders are involved: do not think too limited in this.
  • Do damage control by making a ‘crisis management plan’.
  • Try to assess the total of the damage in costs: loss of revenues, measures taken, setting the crisis management plan into action, etc,
  • The last step in de ‘crisis management plan’ is holding a press conference. Do a real press conference, film it, upload it somewhere online (YouTube e.g.) and put the link to the video in your Team document. Be sure the video setting are public! The press conference has to last at least five minutes.


Assessed elements

  • Is the crisis analysis complete?
  • Is the crisis management plan complete en useful?
  • Are the costs realistic?
  • Is the press conference coherent with the crisis communication plan?


Additional information


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