C Handling of a crisis: Difference between revisions
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== Situation == | == Situation == | ||
As in reality, unexpected things will always occur: sometimes for the good, sometimes for the bad. As management you have to be prepared, but even more important, you must act. All eyes will be on the management team concerning steps to be taken. | |||
Now there is a special event taking place: what it exactly is you will hear in due time. There is no road map on what to do and how to act. | |||
The situation is urgent and demands for steps to be taken immediately. Your coach will inform you on this in the city meeting (so don't look for any info right now). | |||
== Goal == | == Goal == | ||
Solving the problem. Making sure it never happens again. Secondly making sure everybody is rightly informed (and safe). Thirdly: minimizing the 'damage' for the customers | |||
but also or your enterprise. | |||
== Task, deliverable == | == Task, deliverable == | ||
Make a plan how to handle the situation. Write an extensive document on this (3-4 pages), upload it somewhere in the cloud. Elements that should be in: | |||
* solving the situation right now | |||
* who is responsible for which tasks | |||
* how to communicate to all target groups | |||
* do a first reaction in the Facebook group (do a screen copy in your event-document) | |||
* assessing the damage of the situation (costs) | |||
* preventing the situation in the future (costs?) | |||
All of this together should be a plan. | |||
== Assessed elements == | == Assessed elements == | ||
* How quick and realistic was the response? | |||
* Is it clear what the total of the plan is? | |||
* Are all stakeholders been contacted? | |||
* Are the costs somehow realistic? | |||
== Additional information == | == Additional information == | ||
* [[Staff]] | |||
* [[HACCP]] | |||
* [https://blog.sfceurope.com/10-fundamental-hotel-safety-tips-for-employees Safety tips for staff in hotels] | |||
* [http://www.kokkorisins.com/blog/common-risks-hospitality-businesses-recommended-insurance-coverage Common risks in Hospitality] | |||
<br><hr> | <br><hr> | ||
Revision as of 19:38, 16 November 2020
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Assignments
Name of assignment
xx
Situation
As in reality, unexpected things will always occur: sometimes for the good, sometimes for the bad. As management you have to be prepared, but even more important, you must act. All eyes will be on the management team concerning steps to be taken. Now there is a special event taking place: what it exactly is you will hear in due time. There is no road map on what to do and how to act. The situation is urgent and demands for steps to be taken immediately. Your coach will inform you on this in the city meeting (so don't look for any info right now).
Goal
Solving the problem. Making sure it never happens again. Secondly making sure everybody is rightly informed (and safe). Thirdly: minimizing the 'damage' for the customers but also or your enterprise.
Task, deliverable
Make a plan how to handle the situation. Write an extensive document on this (3-4 pages), upload it somewhere in the cloud. Elements that should be in:
- solving the situation right now
- who is responsible for which tasks
- how to communicate to all target groups
- do a first reaction in the Facebook group (do a screen copy in your event-document)
- assessing the damage of the situation (costs)
- preventing the situation in the future (costs?)
All of this together should be a plan.
Assessed elements
- How quick and realistic was the response?
- Is it clear what the total of the plan is?
- Are all stakeholders been contacted?
- Are the costs somehow realistic?
Additional information
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