31NL 2.1 Social media

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Social Media

Social media play a crucial role in our lives. In tourism and hospitality the impact is huge. Social media have been a bit neglected by the Bergman's so far. The original hotel does have account, and as private persons Christina and Jill are active. But there seems to be no coherence or logic.

Situation

Check what Emerald Forest Hotel has done so far. You do not have to copy that or upgrade that: you have a new strategy, so be sure the way you plan to use social media matches your strategy. Social media are used for

• communication with your clients
• listening (in) on your clients
• checking the competitors
• marketing
• reviews as a separate thing
• adding thing to the hospitality products
• ... etc.

Goal

Have a better plan in using social media, with concrete choices. In the end this should contribute to better marketing-Communication and, in the end, it should also bring some kind of measurable result.

Task, deliverable

In the preparations you made a Facebook a business page and a 2nd Social media channel. Check once again what you filled out as motivation, target groups and (measurable goals) and upgrade it, give more information.

• Do at least five posts on both accounts, which make sense, match your strategy, fit in with the strategy
• Be creative in the type of posts, the target audiences and content you upload (beware of IP!)
• Try to get a decent number of followers or reads, or views or comments on these posts
• Upgrade the information on your social media on the tab Preparation

Be sure the accounts are public and that the links on the tab preparation in you Team File work.

Assessed elements

• Are the post done, creative and do they make sense?
• Is the explanation clear and measurable?
• Is the link to the strategy clear?
• Is all of the usage of the social media creative?

Additional information

• Social media
• Website
• Social media now in use by Emerald Forest Hotel
• IP
• Hotels and social media trends
• Social Media Trends 2020
• Hotel and marketing trends

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