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[[Category:Hotel info]]  
[[Category:Info pages]] {{Template:New Skin Box}}
''→ Go! [[:Category:Hotel info]]'' {{Running Game}} __NOTOC__ __NOEDITSECTION__
''→ Go! [[Introduction to Hotel]]''</div><br>
{{Template:New Skin Box}}
== All results ==
The annual results of your hotel are stated in the operating review, will be created ''automatically'' by the accountant at the end of each year. You just have to analyse the results, you do not have to calculate them yourselves. Of course, when making decisions and incurring costs, you will make some assumptions and calculations predicting occupancy and profit. After each year ends, they will be ready for you via your secret Team File link.


== All results ==
The operating review consist of a number of crucial elements, whcih each have their own page:
The results (operating review) of your hotel at the end of each year, will be made automatically by the accountant. You just have to analyse the results, you do not have to calculate them yourselves. Of course, when taking decisions and making costs, you do some assumptions and calculations predicting occupancy and profit. After each year they will be ready for you via your secret Team File link.
*The overview of the [[Operating review]]
*The [[Revenues]]
*The [[Costs]]
*The [[Net profit]]
*The [[Key metrics]]
</div>


Your results presented there will be divided into three parts:
* Section [[operating review]]: which you will find on the operating review page with all your revenues and costs resulting in your net profit (or loss). We'll dive into this now.
* The section with your personal [[key metrics]].
* Section [[Market research]], if your team decides to paid for this in advance.


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== Operating review ==
== Operating review ==
An operational review is an in-depth look at the big picture, summarizing the financial effects of your management choices: the costs, revenues and results.<br> The results in this overview will be made automatically depending on
An operational review is an in-depth look at the big picture, summarizing the financial effects of your management choices: costs, revenue and results.<br> The results in this overview will be made automatically depending on
* your evaluations by your coach (so the quality of your arguments)
* your evaluations by your coach (so the quality of your arguments)
* your competitors   
* your competitors   
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The occupancy rate is the crucial element in all this. The total overview will be visible in your Team File after each year <br>
The occupancy rate is the crucial element in all this. The total overview will be visible in your Team File after each year <br>
In the administration of Emerald Forest Hotel, as we use it, no [[VAT]] Value Added Tax is applicable. That is, not in the revenues, neither on the cost side. Furthermore, there is no record of the [[liquidity]], balance sheets (opening nor end of the year) nor an investment overview. We consider the revenues and the costs to be without any VAT, and all revenues and costs to be paid at the date they occurred; there is no debtors or creditors.  
In the administration of Emerald Forest Hotel, as we use it, no [[VAT]] Value Added Tax is applicable. That is, not in the revenues, neither on the cost side. Furthermore, there is no record of the [[liquidity]], balance sheets (opening nor end of the year) nor an investment overview. We consider the revenues and the costs to be without any VAT, and all revenues and costs to be paid at the date they occurred; there is no debtors or creditors.  
== All Revenues ==
The hotel distinguishes three main groups of revenues.
*''Rooms revenues'' comprise the average (sales) prices the hotel management [[Decisions|decided to choose]], times the number of booked rooms (occupancy rate). <br>
*''F&B revenues'': all food and beverages are considered to be incurred by these hotel guests: so the higher the occupancy rate, the more revenues the hotel gets from food and beverages.<br>
*''Banqueting and other revenues'' are a separated revenue unit in the hotel. The sales prices of banqueting arrangements in the past, varied from a minimum of € 25 to a maximum of € 30 per person. On the [[Banqueting]] page, you can find some more information, pictures, and videos on banqueting. The 'other revenues' in this group are additional sales, such as rental bikes, upgrades, cancellation fees e.g. Altogether, a bit more than 8% of the total revenues. <br><br>
[[Image:results_revenues_2021_new.jpg|thumb|600px|center|    <center>''Revenues overview year 0 and example of the coming four years. <br> We focus on the year 0: the moment you take over.''</center>]]<br>
Underneath you'll find an overview which gives some more insights into the revenue structure, as far as information is available in the hotel's administration. This all reflects the year before you take over, the year 0 will be your starting position, the other years just give you an indication of what might happen. The operating review will be created for you, by the accountant: it will be visible (in time due) on the tab results in your Team File.<br><br>
<center>
<table border=1 cellpadding=8>
<tr><th>Revenues Year 0</th><td>'''Source'''</td><td>'''Amount'''</td><td>'''Percentage'''</td><td>'''Sub total'''</td></tr>
<tr><td>&nbsp;Rooms</td><td>&nbsp;Rooms revenues weekend</td><td>&nbsp;€ 704,340</td><td>&nbsp;24.61%</td><td></td></tr>
<tr><td></td><td>&nbsp;Rooms revenues weekdays</td><td>&nbsp;€ 1,244,880</td><td>&nbsp;43.49%</td><td>&nbsp;68.10%</td></tr>
<tr><td>&nbsp;Food and beverage</td><td>&nbsp;F&B revenues weekend</td><td>&nbsp;€ 266,080</td><td>&nbsp;&nbsp;9.29%</td><td></td></tr>
<tr><td></td><td>&nbsp;F&B revenues weekdays</td><td>&nbsp;€ 414,960</td><td>&nbsp;14.49%</td><td>&nbsp;23.78%</td></tr>
<tr><td>&nbsp;Banqueting & other revenues&nbsp;</td><td>&nbsp;Banqueting and other revenues&nbsp;</td><td>&nbsp;€ 231,636</td><td>&nbsp;&nbsp;8.09%</td><td>&nbsp;&nbsp;8.09%</td></tr>
<tr><td>&nbsp;'''Total revenues'''</td><td> </td><td>&nbsp;'''€ 2,861,896''' </td><td>&nbsp;'''100%'''</td><td>&nbsp;'''100%'''</td></tr>
</table>
</center><br>
== All costs ==
The situation below is just an example of the projections of costs for the coming four years. Again, the situation as you take over is the year 0: you cannot influence the costs and prices of year 0.<br><br>
[[Image:results_costs_2021_03.jpg|thumb|600px|center|    <center><i> Costs overview during the starting year 0 and example of four consecutive years.<br> We focus on year 0 now.''</i></center>]]<br>
Underneath you'll find an overview which gives further insights into the cost structure as far as information is available in the Bergman's administration. This all reflects the situation as you take over, this will be your starting position. Especially the Cost on Management Team Decisions are missing in the relevant year 0. The four test year are just a basic testing in what this could bring. For now, in year 0, as you take over, the Costs: Management Team decisions are all zero. These decisions are, what has been lacking the last few years: you cannot do without anymore.<br><br>
<center>
<table border=1 cellpadding=8>
<tr><th>&nbsp;'''Costs in year 0'''</th><td>'''Source'''</td><td>'''Amount'''</td><td>'''Percentage'''</td><td>'''Sub total'''</td></tr>
<tr><td>&nbsp;'''Costs: fixed'''</td><td>&nbsp;Depreciation costs of existing assets&nbsp;</td><td>&nbsp;€ 525,187</td><td>&nbsp;34.64%</td><td></td></tr>
<tr><td></td><td>&nbsp;Fixed staff costs </td><td>&nbsp;€ 550,271</td><td>&nbsp;36.29%</td><td></td></tr>
<tr><td></td><td>&nbsp;Costs of premises</td><td>&nbsp;€ 390,473</td><td>&nbsp;25.75%</td><td></td></tr>
<tr><td></td><td>&nbsp;Insurance & interest costs</td><td>&nbsp;€ &nbsp;50,012</td><td>&nbsp;03.29%</td><td></td></tr>
<tr><td>&nbsp;'''Total fixed costs'''</td><td></td><td>&nbsp;'''€  1,515,943'''&nbsp;</td><td>&nbsp;'''100%'''</td><td>&nbsp;'''62.36%'''</td></tr>
<tr><td>&nbsp;'''Costs: variable'''<td>&nbsp;Variable staff costs</td><td>&nbsp;€ 355,170</td><td>&nbsp;38.95%</td><td></td></tr>
<tr><td></td><td>&nbsp;Laundry costs</td><td>&nbsp;€ 118,390</td><td>&nbsp;12.94%</td><td></td></tr>
<tr><td></td><td>&nbsp;Cleaning costs</td><td>&nbsp;€ 236,780</td><td>&nbsp;25.88%</td><td></td></tr>
<tr><td></td><td>&nbsp;F&B purchase costs</td><td>&nbsp;€ 204,312</td><td>&nbsp;22.33% </td><td></td></tr>
<tr><td>&nbsp;'''Total variable costs'''</td><td></td><td>&nbsp;'''€ 914,652''' </td><td>&nbsp;'''100%'''</td><td>&nbsp;'''37.63%'''</td></tr>
<tr><td>&nbsp;'''Costs: Management Team Decisions'''</td><td>&nbsp;Marketing costs</td><td>&nbsp;€ 0</td><td>&nbsp;00.00%</td><td></td></tr>
<tr><td></td><td>&nbsp;Staff development costs</td><td>&nbsp;€ 0</td><td>&nbsp;00.00%</td><td></td></tr>
<tr><td></td><td>&nbsp;Extra depreciation costs</td><td>&nbsp;€ 0</td><td>&nbsp;00.00%</td><td></td></tr>
<tr><td></td><td>&nbsp;Market research costs</td><td>&nbsp;€ 0</td><td>&nbsp;00.00%</td><td></td></tr>
<tr><td></td><td>&nbsp;Other costs</td><td>&nbsp;€ 0</td><td>&nbsp;00.00%</td><td></td></tr>
<tr><td>&nbsp;'''Total Management Team decisions costs'''</td><td></td><td>&nbsp;'''€ 0''' </td><td>&nbsp;'''100%'''</td><td>&nbsp;'''00.00%'''</td></tr>
<tr><td></td><td></td><td></td><td></td><td></td></tr>
<tr><td>&nbsp;'''Total all costs'''</td><td></td><td>&nbsp;'''€ 2,430,595'''&nbsp;</td><td>&nbsp;</td><td>&nbsp;'''100%'''</td></tr>
</table>
</center><br>
More info on costs:
* the [[fixed costs]] have stayed the same during all four years, the fixed depreciation costs are one of them. You can not influence the and they are calculated automatically. The logics is also explained in your Team File when you do a mouse-over of the cost group.
* the [[variable costs]] depend on the occupancy rate like laundry: the more rooms occupied the more laundry. They are automatically influenced by the [[occupancy rate]] he and they are calculated automatically. The logics is also explained in your Team File when you do a mouse-over of the cost group.
* the [[Costs Management Team Decisions]], will depend on the [[Year 1-2-3-4|Year 1-2-3-4 decisions]] made by the new Management Team.


== Net profit ==
== Net profit ==
Of course, the net profit per year is very interesting. The total costs will be deducted from the total revenues. If there is a bonus (something which turned out much better than expected) or a fine (tax e.g.) this is added or deducted from the profit leading to the net profit. <br><br>
Of course, the net profit per year is very interesting. The total costs will be deducted from the total revenues. If there is a bonus (something which turned out much better than expected) or a fine (e.g., tax), this is added or deducted from the profit leading to the net profit. <br>


[[Image:results_profit_2023_01.jpg|thumb|600px|center|    <center>''Net profit as you take over in grey headed 'year 0' and examples of the following years, year 4 not completed.<br> We focus on this year 0 now.</center>]]
Of course, the net profit per year is very interesting. The total costs will be deducted from the total revenues.
Upon taking over the net profit is: <br>
- Total revenue € 2,861,896 <br>
- Total cost € 2,430,595<br>
- No fine or bonus € 0,0<br>  
- Net profit € 431,301<br><br>
The operating review shows the profit in any individual year and the total of net profit (all years added up). Again, in the example a number of predictions for future additional costs have been made. More on this on the [[Net profit]] page.  
</DIV><br>


In this example on taking over: <br>
[[Image:results_profit_2023_01.jpg|thumb|600px|center|    <center>''Net profit as you take over in grey 'year 1' column, plus examples in the following years; year 4 is not completed.<br> We will focus on year 0 now.</center>]]
- Total revenues were € 2,873,406<br>
- Total costs € 2,434,417<br>
- Fine € 50,000<br>
- Net profit € 388,989<br><br>
The operating reviews show the profit of any individual year and the total of the net profit (all years added up). Again, in the example a number of predictions for additional costs in the future have been made. More on this on the page [[Net profit]].


== Key metrics ==
Some key metrics and ratios on the operations of the hotel in this section. <br><br>
[[Image:key metrics 2021.jpg|thumb|600px|center|    <center>''Key metrics of year 0 as the new Management Team takes over. <br> Examples of the following year: we focus on year 0 now.''</center>]]
More on this on the page [[Key metrics]], the page [[ratios]] and [[benchmarks]].


== Analysing ==
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So the net profit on taking over, in the example above, seems to be 15.07% of the revenues; 84.93% being costs. This seems to be a good and interesting result, but it is up to you to put this in (a real) perspective of the industry. Though, the management did not make enough [[investments]] over the recent years, so the depreciation costs have been kind of low. There is no problem with liquidity at all. <br>
== Analysis ==
Furthermore, the [[Bergman family|Bergmans]] did not really consider themselves to be staff, so there hardly have been any wages for them in the staff costs, which distorts the numbers. Their income mainly originated from the net profit which they, partly, took out of the company, being the entrepreneurs.
So the net profit upon taking over, in the example above, seems to be 15.07% of the revenue, with 84.93% being costs. This seems to be a good and interesting result, but it is up to you to put this in (a real) perspective of the industry. Because management did not make enough [[investments]] over the recent years, depreciation costs have been rather low. There is no problem with liquidity at all. <br>
Furthermore, the [[Bergman family|Bergmans]] did not really consider themselves to be staff, so there have been hardly any wages for them in the staff costs, which distorts the numbers. Their income mainly originated from the net profit which they, partly, took out of the company, being the entrepreneurs.


== More numbers ==
== More numbers ==
Check [https://setupmyhotel.com/train-my-hotel-staff/front-office-training/187-fixed-cost-and-variable-cost-in-hotels.html basic set-up of costs groups] in hotels to have some reference on the numbers. <br>
Check [https://setupmyhotel.com/train-my-hotel-staff/front-office-training/187-fixed-cost-and-variable-cost-in-hotels.html basic set-up of costs groups] in hotels to have some reference on the numbers. <br>
Of course, any situation is different, any time frame (think of the [[Covid]] period), the ownership, the state (quality)  of the premises etc. The file, though, this might give some ideas from a calculative perspective.   
Of course, any situation is different, any time frame (think of the [[Covid]] period), the ownership, the state (quality)  of the premises etc. The file, though, might give some ideas from a calculation perspective.   


== Past ==
== Past ==
When your assignment is managing one of the new establishments, this still will be the benchmarks you start with, you refer to. S0, you will start, as a point of reference, with all the same set-up of costs and decisions in the past, in your new venue. The moment you take your own decisions, you can role out your new ideas, concept in full.
When your assignment is managing one of the new establishments, these will be the benchmarks you start with, and you refer to. So, you will start in your new venue, as a point of reference, with all the same set-up of costs and decisions as in the past. At the time you take your own decisions, you can roll out your new ideas, and concepts in full.
<br><br>
<br><br>


''→ Go! Following the Introduction to the Hotel? Step 10/10 is the page [[Staff]]''
''→ Go! Following the Introduction to the Hotel? Step 10/10 is the page [[Staff|Staff page, click here.]]''
<hr>
<hr></div><br>
''→ GO! [[#top|Top of this page]]''
 
<center><small>''Emerald Forest Hotel'' offering an <font color="green">'''emerald''' </font color="green">hotel experience!
{{Footer}}
| Run your own hotel in this management simulation.</small></center>

Latest revision as of 12:20, 12 October 2024

→ Go! Introduction to Hotel


All results

The annual results of your hotel are stated in the operating review, will be created automatically by the accountant at the end of each year. You just have to analyse the results, you do not have to calculate them yourselves. Of course, when making decisions and incurring costs, you will make some assumptions and calculations predicting occupancy and profit. After each year ends, they will be ready for you via your secret Team File link.

The operating review consist of a number of crucial elements, whcih each have their own page:


Operating review

An operational review is an in-depth look at the big picture, summarizing the financial effects of your management choices: costs, revenue and results.
The results in this overview will be made automatically depending on

  • your evaluations by your coach (so the quality of your arguments)
  • your competitors
  • your decisions

The occupancy rate is the crucial element in all this. The total overview will be visible in your Team File after each year
In the administration of Emerald Forest Hotel, as we use it, no VAT Value Added Tax is applicable. That is, not in the revenues, neither on the cost side. Furthermore, there is no record of the liquidity, balance sheets (opening nor end of the year) nor an investment overview. We consider the revenues and the costs to be without any VAT, and all revenues and costs to be paid at the date they occurred; there is no debtors or creditors.

Net profit

Of course, the net profit per year is very interesting. The total costs will be deducted from the total revenues. If there is a bonus (something which turned out much better than expected) or a fine (e.g., tax), this is added or deducted from the profit leading to the net profit.

Of course, the net profit per year is very interesting. The total costs will be deducted from the total revenues. Upon taking over the net profit is:
- Total revenue € 2,861,896
- Total cost € 2,430,595
- No fine or bonus € 0,0
- Net profit € 431,301

The operating review shows the profit in any individual year and the total of net profit (all years added up). Again, in the example a number of predictions for future additional costs have been made. More on this on the Net profit page.


Net profit as you take over in grey 'year 1' column, plus examples in the following years; year 4 is not completed.
We will focus on year 0 now.


Analysis

So the net profit upon taking over, in the example above, seems to be 15.07% of the revenue, with 84.93% being costs. This seems to be a good and interesting result, but it is up to you to put this in (a real) perspective of the industry. Because management did not make enough investments over the recent years, depreciation costs have been rather low. There is no problem with liquidity at all.
Furthermore, the Bergmans did not really consider themselves to be staff, so there have been hardly any wages for them in the staff costs, which distorts the numbers. Their income mainly originated from the net profit which they, partly, took out of the company, being the entrepreneurs.

More numbers

Check basic set-up of costs groups in hotels to have some reference on the numbers.
Of course, any situation is different, any time frame (think of the Covid period), the ownership, the state (quality) of the premises etc. The file, though, might give some ideas from a calculation perspective.

Past

When your assignment is managing one of the new establishments, these will be the benchmarks you start with, and you refer to. So, you will start in your new venue, as a point of reference, with all the same set-up of costs and decisions as in the past. At the time you take your own decisions, you can roll out your new ideas, and concepts in full.

→ Go! Following the Introduction to the Hotel? Step 10/10 is the page Staff page, click here.



→ GO! Top of this page
. . . Emerald Forest Hotel offer an emerald hotel experience! Run your own hotel in this management simulation . . .