C Handling of a situation: Difference between revisions

From Emerald Forest Hotel
Jump to navigation Jump to search
No edit summary
No edit summary
 
(3 intermediate revisions by one other user not shown)
Line 1: Line 1:
{{Header assignments}}
{{Header assignments}}
== Name of assignment ==
== Name of assignment ==
Handling of a situation. The situation which occurs is very, positive, but this brings challenges as well. What it exactly is, you will be informed on in time due.
Handling of a situation. The situation which occurs is very positive, but it brings challenges as well. What this positive situation exactly is, will be made clear during the game.


= Situation ==
== Situation ==
As in reality, unexpected things will always occur: sometimes for the good, sometimes for the bad. As management you have to be prepared, but even more important, you must act. All eyes will be on the management team concerning steps to be taken.
As in reality, unexpected things will always occur: sometimes for the good, sometimes for the bad. As a management team you have to be prepared, but even more important, you must act. Everyone will be looking to the management team with regard to steps to take. There is no road map on what to do and on how to act and the situation didn't happened before.<br>
There is no road map on what to do and how to act and the situations didn't happened before, related to the Emerald Forest. <br>
The situation is urgent and demands for steps to be taken immediately. [[Jill Jandal]], the staff and all stakeholders are looking at you, the new management team to take the lead in this situation.  
The situation is urgent and demands for steps to be taken immediately. [[Jill Jandal]], all the staff and all stakeholders are looking at you, the new management to take the lead in this situation.
Your coach will inform you on what is happening right now, so don't look for any specific info right now.  


== Goal ==
== Goal ==
A number of things:  
You need to show in this assignment:
* Getting grip on the situation
* Getting grip on the situation
* Assessing how it affects the daily operations  
* Assessing how it affects the daily operations  
* Making sure everybody is rightly informed  
* Making sure everybody is rightly informed  
* Be sure none the customers and the guest benefit form the situation, or at least not be adversely affected by it
Not only the interests of the company have to be taken into account, but also the interests of all stakeholders.
Not only the interest of the company have to be taken into account, but the interests of all stakeholders.


== Task, deliverable ==
== Task, deliverable ==
React quickly and then make a plan how to handle the situation from that point on. <br>
React quickly and then make a plan how to handle the situation<br>
Write an extensive document on this (3-4 pages). Elements that should be in:
Write an extensive document on this (3-4 pages). Elements that should be included:
* Getting grip situation right now
* Getting grip on the situation right now
* Showing leadership
* Showing leadership
* Who is responsible for which tasks
* Who is responsible for which tasks?
* How to communicate to all [[stakeholders]]
* How to communicate to all [[stakeholders]]?
* Do not forget the social media
* Do not forget the social media
* Assess the possibilities of the situation (revenue, benefits)
* Assess the possibilities of the situation (revenue, benefits)
* How to act in the future, when things which are alike would happen
* How to act in the future, when similar things would happen
All of this together should be a plan.


== Assessed elements ==
== Assessed elements ==
* How quick and realistic was the response?
* How quick and realistic was the response?
* Is it clear what the total of the plan is?
* Is it clear what the plan is?
* Are all stakeholders been contacted?
* Are all stakeholders contacted?
* Are the costs somehow realistic?
* Are the costs somehow realistic?
* Are all the sources accounted for?


== Additional information ==
== Additional information ==

Latest revision as of 18:31, 20 November 2020

→ Go! Category:Assignments

Assignments

Name of assignment

Handling of a situation. The situation which occurs is very positive, but it brings challenges as well. What this positive situation exactly is, will be made clear during the game.

Situation

As in reality, unexpected things will always occur: sometimes for the good, sometimes for the bad. As a management team you have to be prepared, but even more important, you must act. Everyone will be looking to the management team with regard to steps to take. There is no road map on what to do and on how to act and the situation didn't happened before.
The situation is urgent and demands for steps to be taken immediately. Jill Jandal, the staff and all stakeholders are looking at you, the new management team to take the lead in this situation.

Goal

You need to show in this assignment:

  • Getting grip on the situation
  • Assessing how it affects the daily operations
  • Making sure everybody is rightly informed

Not only the interests of the company have to be taken into account, but also the interests of all stakeholders.

Task, deliverable

React quickly and then make a plan how to handle the situation
Write an extensive document on this (3-4 pages). Elements that should be included:

  • Getting grip on the situation right now
  • Showing leadership
  • Who is responsible for which tasks?
  • How to communicate to all stakeholders?
  • Do not forget the social media
  • Assess the possibilities of the situation (revenue, benefits)
  • How to act in the future, when similar things would happen

Assessed elements

  • How quick and realistic was the response?
  • Is it clear what the plan is?
  • Are all stakeholders contacted?
  • Are the costs somehow realistic?

Additional information



→ GO! Top of this page

Emerald Forest Hotel offering an emerald hotel experience! | Run your own hotel in this management simulation.