Staff

→ Go! Introduction to Hotel

Info on hotel staff

Aside from staffing costs, there is limited detailed information available. The Bergman family did not consider themselves part of the staff and did not receive a salary, which somewhat skews the financial data. Their income primarily came from the net profit, a portion of which they withdrew from the business as entrepreneurs.
The following historical figures on staff costs are available:

• Fixed staff costs: €550,271
• Variable staff costs: €355,170
• Staff development costs

The third category, staff development costs, relates to investments in staff education and training. In your Team decisions, you can choose to allocate additional funds each year for staff development initiatives.

Fixed and variable costs related to staff as indicated on the 'Results' tab in your Team File.

You can find more details in the Operating_review#Operating review costs section. Fixed staff costs are non-adjustable, while variable staff costs will fluctuate based on occupancy rates (i.e., the number of occupied rooms and guests). For more information on these costs, simply hover over column B in the Team File, where additional details are provided.

Costs of Team decisions, related to staff as indicated on the 'Results' tab in the Team File.

Number of staff

The hotel has recorded €550,271 in fixed staff costs (excluding wages) in its history. With an average cost of approximately €42,000 per full-time staff member, this indicates the presence of 13 full-time staff positions. Of these, six are fully dedicated full-time roles, while the other seven full-time positions are fulfilled by 14 employees, each working part-time on a 0.5 contract.
Variable staff costs, totaling €355,170, are associated with cleaning, serving, reception, and other guest services. These costs fluctuate with the hotel's occupancy rate—fewer guests result in lower costs. A full-time employee in this group incurs approximately €32,000 annually, and the historical data reflects 11 full-time roles, fulfilled by 28 employees working an average of 0.4 contracts. For more details on staffing, visit the FTE page.

Hospitality job titles in the Emerald Forest Hotel

The Bergman family’s management style has been quite relaxed, resulting in a lack of clear structure. However, based on the available information, the following key positions are currently held:

• CEO, chief executive officer or general manager: presently Jill Jandal
• CFO, chief financial officer
• HR manager
• Marketing & sales manager
• Executive chef (also serving asfood and beverage manager)
• Hospitality (and banqueting) manager

All of these roles are full-time positions. In addition, there are two part-time floor managers, a front-of-house manager, a housekeeping manager, and one facilities manager (primarily responsible for the grounds and premises). You can refer to hospitality job descriptions for more details on each role.

The hotel operates with a strong "line organization" structure.

Staff development

Regular staff training is essential, not only to meet legal requirements but also to keep pace with product developments, customer behavior, and economic changes. The hospitality industry is dynamic, and guests are increasingly demanding and well-informed. Staff development can take place on a personal level, with individual training or career advancement opportunities. For instance, reception staff may attend hospitality workshops, housekeeping teams may learn more efficient methods, or kitchen staff might be trained in new recipes. These training opportunities can cover a wide range of skills and are critical for maintaining high service standards.

Following the Introduction to the Hotel? These were the ten most important pages. You are now ready to look at your tasks as new management.

→ Go! Following the Introduction to the Hotel? Continue with Introduction Game play from the main menu (left).

→ GO! Top of this page
. . . Emerald Forest Hotel offer an emerald hotel experience! Run your own hotel in this management simulation . . .