36BE Creativity assignment year 1: Difference between revisions

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{{36BE header general}}
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== Corona PLan ==
== Investment plan ==
In this assignment, you are going to formulate a response to the outbreak of the Covid19 virus (from here: “Corona”), that has turned the world into a different place. What special measures does the hospitality world take? How will your hotel accommodate to the new situation?
As is apparent from the hotel-intel provided to you by Ms. Jandal, the owners under-invested in the property. This may compromise the competitive position of the hotel. In this assignment, you are asked to prepare an investment plan.


== Situation ==
== Situation ==
Your hotel offers a wide array of hospitality services, many of which involve people being in close proximity to one another. Due to corona, people have to keep a 1.5 meter distance. This poses some managerial questions:  
As stated, the hotel is getting outdated and does have the liquidity to invest. Looking at the market and the cost structure, a maximum investment of € 900,000 is advised by the accountant of the hotel. Of course, there needs to be an exact plan on what to use this money for. First of all, you have to have a clear plan: what do you exactly want to do? Does this fit in with your strategy? Secondly, realize that investments bring costs, so will the revenues compensate the costs and will, in the end, the profit go up? <br>
* How would you welcome people in general, as well as customers from other countries, other cultures?  
But what are you going to do? Are you going to renovate the sauna for example: what does this cost? There is only a limited number of hotel rooms upgraded and modernized, as you take over. Make a plan on how you are going to spend the €900,000 in the first year.
* What type of security and safety can you offer?  
* How would you communicate this?
* How does it affect your hospitality product?
* (How) can you turn this into a USP?
Keep in mind, the industry might just end up in closing for a period of time, once more. And, his is not about just Corona, it is about how to handle and
manage in these kind off crisis. We might have to face other epidemics in the years to come.


== Goal ==
== Goal ==
Define the Corona policy for your hotel, in line with your strategy and service level.  
Elevate the hotel to a next level. Improve your organization in such a way that the investment pays off.  
Describe the consequences for your operations and communication. Be creative and not only defensive towards the situation: see the opportunities as well.


== Task, deliverable ==
== Task, deliverable ==
Check internet and other sources for best practices, examples from the industry and maybe also outside the hospitality field.  
Investment Proposal, based on an innovation in services, operations, communication, information, sustainability, experiences, products, or in the actual product (the property itself).
Based on your investigation, design a policy that best suits your hotel and create an instructional memo for all employees in the hotel, explaining the consequences of the policy.
 
* Overview of inspirational best practices outside your hotel
Make a clear plan on what you’re going to use the € 900,000 for. You can specify the investment and do the calculations and all in a spreadsheet.<br>
* (Permanent) changes in your hotels stratgey, or portfolio of products or proposition
Do not go too much in details on materials you need: but do make explicit cost groups for specific items or renovations. But no specifications underneath at least 200 euro. Always keep in mind and make clear how the money is being spent.<br>
* A policy document with the main implications for your hotel
For example; if you want to renovate the sauna, or use part of the investment for a marketing campaign you should check the internet, or look at similar cases for the actual costs. An educated guess is required, so estimate the costs yourself, based on any comparable prices you have found. Try to be realistic, but as in reality 'how much does it cost' depend on so many things and is not easy to answer.
* An instruction memo, to prepare all employees.


== Assessed elements ==
== Assessed elements ==
* How well are ethics and international cultural differences taken into consideration?
* Is the need explained, demonstrated?
* How well does the policy comply with the 1.5 meter social-distancing requirement?
* Does the innovation show originality? Does it build on new trends and developments?
* How well does the policy support the services?
* Are the proposals mutually consistent? Do they meet a real challenge?
* How well is the policy understood and executed by employees?
* Substantiation of the amounts (ballpark)
* To which degree does the policy facilitate, or perhaps even leverage your business model?
* Timing and impact on financials
* Is the balance between investments, ideas and renovations okay?
* Are the calculations correct?
* Did the team do research to find benchmarks and put things into perspective?
* Are the arguments for the investment well-funded?
* Are there enough real sources and prices?


== Handing in ==
== Handing in ==
Line 37: Line 34:
* Be sure the file is public
* Be sure the file is public
* Be sure anyone with a link can access it without any login (!)
* Be sure anyone with a link can access it without any login (!)
* Copy the link (only the link, not the document or content) to your Hotels Team File and put it in the row 47: additional information for your coach
* Copy the link (only the link, not the document or content) to your hotels Team File on the tab Year 1-2-3-4 in row 47: additional information for your coach
Furthermore, all other relevant information for your coach is welcome in this cell as well!
Furthermore, all other relevant information for your coach is welcome in this cell as well!
* You work in the cloud: no need to save (done automatically) or hand-in your Team File. Just be sure it is ready, well before the deadline.


== Additional information ==
== Additional information ==
* Check [https://www.youtube.com/watch?v=zLwbwfCPzj4 this video (Dutch)]
* [[Key metrics]]
* Check [https://str.com/data-insights-blog/coronavirus-hotel-industry-data-news Corona Hotel industry data news]
* [[Operating_review#All_Revenues|All revenues]]
* Check [https://www.hospitalitynet.org Hospitality net]
* [[Investments]]
* The excellent [https://www.nehmer.com/wp-content/uploads/2019/05/2019-Hotel-Cost-Estimating-Guide-Nehmer-HVSD.pdf Hotel cost estimating guide 2020] of JN + A and HVS design gives you information on the cost of upgrading elements in the hotel. Or use [https://cdn.horwathhtl.com/wp-content/uploads/sites/2/2020/01/Industry-Report_ITALY_Construction-Renovation-Costs.pdf horwathhtl] to get and idea. Check to get a grip on [[costs]] of new [[investments]]. Feel free to use another guide, if that is more appropriate for your hotel. Do not get lost in too many details: rather thinks in hundreds and in thousands of euro's.
* [[Renovations]]
*[https://igroupdesign.com/four-steps-for-calculating-the-roi-of-your-hotel-renovation/ ROI and renovations]


<br><hr>
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Latest revision as of 20:12, 11 February 2021

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Investment plan

As is apparent from the hotel-intel provided to you by Ms. Jandal, the owners under-invested in the property. This may compromise the competitive position of the hotel. In this assignment, you are asked to prepare an investment plan.

Situation

As stated, the hotel is getting outdated and does have the liquidity to invest. Looking at the market and the cost structure, a maximum investment of € 900,000 is advised by the accountant of the hotel. Of course, there needs to be an exact plan on what to use this money for. First of all, you have to have a clear plan: what do you exactly want to do? Does this fit in with your strategy? Secondly, realize that investments bring costs, so will the revenues compensate the costs and will, in the end, the profit go up?
But what are you going to do? Are you going to renovate the sauna for example: what does this cost? There is only a limited number of hotel rooms upgraded and modernized, as you take over. Make a plan on how you are going to spend the €900,000 in the first year.

Goal

Elevate the hotel to a next level. Improve your organization in such a way that the investment pays off.

Task, deliverable

Investment Proposal, based on an innovation in services, operations, communication, information, sustainability, experiences, products, or in the actual product (the property itself).

Make a clear plan on what you’re going to use the € 900,000 for. You can specify the investment and do the calculations and all in a spreadsheet.
Do not go too much in details on materials you need: but do make explicit cost groups for specific items or renovations. But no specifications underneath at least 200 euro. Always keep in mind and make clear how the money is being spent.
For example; if you want to renovate the sauna, or use part of the investment for a marketing campaign you should check the internet, or look at similar cases for the actual costs. An educated guess is required, so estimate the costs yourself, based on any comparable prices you have found. Try to be realistic, but as in reality 'how much does it cost' depend on so many things and is not easy to answer.

Assessed elements

  • Is the need explained, demonstrated?
  • Does the innovation show originality? Does it build on new trends and developments?
  • Are the proposals mutually consistent? Do they meet a real challenge?
  • Substantiation of the amounts (ballpark)
  • Timing and impact on financials
  • Is the balance between investments, ideas and renovations okay?
  • Are the calculations correct?
  • Did the team do research to find benchmarks and put things into perspective?
  • Are the arguments for the investment well-funded?
  • Are there enough real sources and prices?

Handing in

Upload your work anywhere in the cloud (Dropbox e.g.: do not e-mail):

  • Be sure the file is public
  • Be sure anyone with a link can access it without any login (!)
  • Copy the link (only the link, not the document or content) to your hotels Team File on the tab Year 1-2-3-4 in row 47: additional information for your coach

Furthermore, all other relevant information for your coach is welcome in this cell as well!

  • You work in the cloud: no need to save (done automatically) or hand-in your Team File. Just be sure it is ready, well before the deadline.

Additional information



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